case study

People frequently lend and borrow items—books, tools, gadgets—but keeping track of these exchanges is a major pain point. Who has my drill? When did I lend out my favorite novel? These simple questions often go unanswered, leading to lost possessions, strained relationships, and unnecessary replacements. Without a structured system, managing borrowed and loaned items becomes frustrating and unreliable.

I designed a mobile app that simplifies the process of tracking personal item exchanges. Through user research, I uncovered key frustrations: lack of reminders, forgotten loans, and poor visibility into past transactions. Addressing these, I designed an intuitive app that enables users to:

• Log items they’ve lent or borrowed with details like due dates.
• Set automated reminders to prevent forgotten returns.
• Maintain a clear transaction history for better accountability.
• Use smart notifications to nudge users about overdue items.

By focusing on a seamless user experience, I ensured that interactions were effortless, making tracking second nature rather than a chore.

I led the end-to-end design process, from research to high-fidelity UI, ensuring a user-centered approach throughout. My contributions included:

• User Research & Insights – Conducted interviews to identify pain points and opportunities.
• Experience & Interaction Design – Created wireframes, user flows, and interactive prototypes.
• Visual & UI Design – Designed a polished interface with a clean, intuitive aesthetic.
• Usability Testing & Iteration – Validated design decisions through feedback loops.

Even in early usability tests, users expressed excitement about how the app could save them time and prevent lost items. The project reinforced the importance of habit-forming design, seamless onboarding, and contextual reminders to drive engagement.